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Security & privacy

Trust needs
clarity.

Financial data, contracts and personal details need traceable protection.

Stored in the EU

Database and files are stored in a data centre in the EU. We follow European standards: GDPR, processing agreements under Art. 28 GDPR and EU standard contractual clauses. All sub-processors are listed openly in the DPA.

GDPR & DPA

The data processing agreement is part of every subscription. You create the full export yourself at any time, even after cancelling. Deletion follows notice, and retention periods are built in. We back up the database and stored documents every night to separate storage in the EU and delete the backups after 30 days.

Separate agency spaces

The database checks tenant separation and roles on every access, so each agency only sees its own data.

Traceable changes

Changes to documents, approvals and payment operations are logged with time and the person acting.

Controlled shares

External links can be revoked and are time-limited. Only selected data is visible.

Signatures with an audit trail

Every signature is recorded with time, device and a SHA-256 checksum. Later changes become detectable.

In the product

Security you can see in the product.

This is how permissions, support access and shares look in the portal.

  • Permissions in detail

    Approve, send dunning notices, make payouts: tick per manager who may do what.

    • Approve invoices
    • Send to brand
    • Send dunning notices
    • Confirm payments
    • Make payouts
    • Countersign contracts

  • Access is logged

    The operator only accesses data where this is needed in the individual case for operation, troubleshooting, maintenance, security or support, including with AI assistance (Claude by Anthropic). Support sessions and AI access are logged, AI replies to customers are only sent after approval, and data is not used to train AI models.

  • Share data selectively

    Brands see a limited view of a single item with a clearly defined sharing scope.

Team and permissions: per manager the visible creators, finance rights such as approving invoices and sending to brands, and amounts.

Legal

Agreements and notices to read.

Your team.
Your back office.

Try CreatorOffice free for 14 days. With your team, your creators and your deals.

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Try free for 14 days · Monthly plans cancel any month, annual plans at the end of the term · Stored in the EU