Legal notice

About CreatorOffice

CreatorOffice is the software for talent and creator management companies, influencer agencies and self-employed creators in Europe. Campaigns, contracts, creator chat, invoices, dunning and payouts come together in one back office. CreatorOffice is developed and operated for the European market, with a focus on Germany, Austria and Switzerland. European Union requirements are built into the product from the start, not added later.

European standards

We align CreatorOffice with European standards because our customers work in Europe and their brands, creators and authorities expect these standards. At a glance:

• Data protection under the General Data Protection Regulation (GDPR) of the European Union.
• Database, files and backups stored in data centres in the European Union.
• Data processing agreement under Art. 28 GDPR as part of every plan.
• EU standard contractual clauses for every provider outside the EU.
• Invoices with the mandatory details under European VAT law, as PDF and as XRechnung under the European standard EN 16931.
• Reverse charge within the EU and the small business scheme directly in the product.
• Contract and support language German, English on request.

Data protection under the GDPR

We process personal data in accordance with the GDPR and supplementary European data protection rules. Customers can export all their data themselves at any time (right to data portability under Art. 20 GDPR). Data subjects can request access, rectification, erasure and restriction under Art. 15 to 18 GDPR informally at datenschutz@creatoroffice.de. We do not use data to train AI models. Every data subject may lodge a complaint with a European data protection supervisory authority. Details are in the privacy notice (German).

Storage and backups in the EU

Database and files are stored in a data centre in the European Union. Every night we back up the database and document files to a separate storage, also in the EU, and delete the backups after 30 days. After a contract ends, the portal is locked; for at least 90 days customers can still export all data. Statutory retention periods for invoices and records are built in; data is deleted only after they expire and after notice by email.

Data processing and providers

Where we process data on behalf of our customers, the data processing agreement (German) under Art. 28 GDPR applies. It is part of every plan and confirmed in the product. All sub-processors are listed there openly. The standard contractual clauses adopted by the European Commission apply to providers outside the EU. We announce new sub-processors in advance.

Invoices under European law

Invoices and credit notes from CreatorOffice contain the mandatory details under the EU VAT Directive and German VAT law. They can be issued as XRechnung under the European standard EN 16931, as required for e-invoicing in Germany. Reverse charge within the EU, the small business scheme, sequential numbering, payment terms, dunning and late-payment interest based on the base rates of EU countries are built into the product.

Information security

Each agency sees only its own data; tenant separation and permissions are checked by the database on every access. Changes to documents, approvals and payments are logged with time and acting person. Signatures are recorded with time, device and SHA-256 checksum. Sign-ins can be protected with a second factor. Operator access happens only in individual cases and is logged. More under Security & privacy.

Contact

Support and customer enquiries: support@creatoroffice.de
General enquiries and demos: hallo@creatoroffice.de
Data protection: datenschutz@creatoroffice.de
Website: creatoroffice.de

We reply in German and English, usually within one working day.

Provider identification (Section 5 DDG)

CreatorOffice, represented by HeereHaase Partners FZCO
IFZA Properties, Dubai Silicon Oasis
United Arab Emirates

Represented by: Yannik Heere, Manager

Free zone company registered with the Dubai Integrated Economic Zones Authority (DIEZ) under licence number 35900, company number DSO-FZCO-33871.

Responsible for content

Responsible for content under Section 18(2) of the German Interstate Media Treaty (MStV): Yannik Heere, address as above.

Audience and dispute resolution

CreatorOffice is aimed exclusively at businesses, in particular talent and creator agencies, management companies and self-employed creators. Consumers are not customers. We do not take part in dispute resolution proceedings before a consumer arbitration board.

Liability for content

We create the content of this website with care and keep it up to date. We are responsible for our own content under general law. Guides, calculators and templates are general information and do not replace legal or tax advice in individual cases. We are not obliged to monitor third-party information that we merely transmit or store without cause. As soon as we become aware of a specific infringement, we remove the content concerned without delay.

Liability for links

Our website contains links to websites of other providers. We have no influence on their content; the respective provider is responsible. No infringements were apparent when the links were set. If we become aware of infringements, we remove the link without delay.

Copyright and trademarks

Texts, graphics, screenshots and the CreatorOffice logo are protected by copyright. Any use beyond viewing and sharing links requires our consent in text form. Trademarks of other companies mentioned belong to their respective owners and are used for descriptive purposes only.

Further information

How we handle data is described in the privacy notice (German). Customers, meaning agencies, management companies and self-employed creators with their own creator account, are bound by the terms and conditions (German) and the data processing agreement (German); invited users by the terms of use. Please send data protection requests to the email address above.